Cigavero offers free shipping on eligible orders.
Our products may be fulfilled from warehouses located in the United States, Mainland China, Japan, or South Korea, depending on product availability, destination, and applicable shipping requirements.
Free Shipping
We currently offer free shipping on eligible orders.
This may include:
- Free UPS or USPS shipping for eligible orders shipped from our U.S. warehouses
- Free international shipping for eligible orders shipped from Mainland China, Japan, or South Korea
There is no additional delivery charge from Cigavero for eligible standard shipping.
However, customers may be responsible for taxes, duties, customs charges, import fees, or other charges imposed by the destination country or local authorities, where applicable.
U.S. Shipping
Eligible U.S. orders may be fulfilled from one of our U.S. warehouse locations.
Depending on the order and destination, shipments may be sent using UPS or USPS.
Estimated Delivery Time
For eligible orders shipped from our U.S. warehouses:
Estimated delivery: 3–5 business days
This estimate does not include weekends or public holidays.
Delivery times are estimates only and are not guaranteed.
International Shipping
International orders may be shipped from our warehouses in:
- Mainland China
- Japan
- South Korea
Whenever available, we generally use the local EMS international shipping service for international shipments.
After a shipment arrives in the destination country and completes customs processing, it may be handed over to the local postal service or another delivery carrier for final delivery.
Estimated Delivery Times
Mainland China Warehouse
For many destinations, including Europe, Canada, New Zealand, and other international locations:
Estimated delivery: 10–15 business days
Japan & South Korea Warehouses
For many international destinations:
Estimated delivery: 7–10 business days
These estimates do not include weekends or public holidays.
Customs Clearance
International shipments may be subject to customs inspection, customs clearance procedures, import restrictions, taxes, duties, or other requirements in the destination country.
Cigavero does not control the customs clearance process or the decisions of customs authorities.
Customers are responsible for understanding and complying with the laws and import requirements applicable to their location.
A shipment may take longer than the estimated delivery time because of:
- Customs inspections
- Customs clearance delays
- Local postal processing
- Carrier delays
- Severe weather
- Natural disasters
- Incorrect or incomplete address information
- Public holidays
- Import restrictions
- Other circumstances outside our control
Tracking Information
When tracking information is available, we will provide it to the customer after the order has been dispatched.
Customers should monitor the tracking information and follow instructions provided by the relevant carrier.
For international shipments, tracking information may change or become available at different stages of transportation.
Delivered or Signed For
Once the applicable carrier’s tracking system confirms that a shipment has been delivered, successfully delivered, or signed for, the order will be considered successfully completed from Cigavero’s fulfillment perspective.
If you believe that a package marked as delivered has not been received, please contact the carrier immediately.
Customers should also check:
- Their mailbox
- Front door or other delivery location
- Building reception or mailroom
- Household members
- Family members
- Friends
- Neighbors
- Coworkers
- Other authorized recipients at the delivery address
Customers should contact the shipping carrier as soon as possible if the tracking status shows delivery but the package cannot be located.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address and contact information.
Cigavero is not responsible for failed delivery, delays, additional carrier charges, return-to-sender shipments, or other delivery problems caused by:
- Incorrect address
- Incomplete address
- Incorrect postal code
- Incorrect recipient information
- Missing apartment or unit number
- Incorrect phone number
- Other inaccurate information supplied by the customer
Discreet Packaging
Orders are packaged in plain and discreet outer packaging.
We take reasonable measures to avoid displaying unnecessary product information on the outside of the package.
However, customs authorities, postal services, courier companies, and other authorized authorities may inspect shipments where permitted or required by law.
Delivery Delays
All delivery times published on our website are estimates only.
Cigavero does not guarantee a specific delivery date.
We are not responsible for delays caused by circumstances outside our reasonable control, including customs processing, carrier delays, severe weather, natural disasters, transportation disruptions, government actions, or other unforeseen circumstances.
Shipping Restrictions
Shipping availability may vary depending on the destination, product, warehouse, carrier, and applicable laws or regulations.
Cigavero reserves the right to decline or modify shipment arrangements when a particular destination or product cannot be legally or practically shipped.
Customers are responsible for ensuring that tobacco products may legally be purchased, received, possessed, and imported at their destination.
Customer Responsibility
By placing an order, the customer acknowledges that international tobacco shipments may be subject to customs procedures and local restrictions.
Customers are responsible for complying with all applicable laws and regulations in their location.