At Cigavero, we aim to provide a secure and straightforward payment process for all orders.

By placing an order with Cigavero, you confirm that you are legally permitted to purchase tobacco products in your jurisdiction and that the information provided with your order is accurate and complete.

Accepted Payment Methods

Cigavero currently accepts the following payment methods, subject to availability and applicable requirements:

PayPal

After placing an order, please email us at sales@cigavero.com and provide the email address associated with your PayPal account.

We will review your order and send a PayPal invoice for the corresponding order amount.

We may also proactively contact you regarding payment after your order has been placed.

Your order will normally be processed after the PayPal payment has been successfully completed and verified.

Cigavero does not receive or store your full credit or debit card information when payment is processed through PayPal.

Zelle

For customers located in the United States, Zelle payment may be available for eligible orders.

If you prefer to pay by Zelle, please contact us at sales@cigavero.com before making the payment. We will provide the appropriate Zelle payment information.

Please do not send a Zelle payment to an account or telephone number unless it has been provided to you directly by Cigavero.

Payment Verification

For security and fraud-prevention purposes, we may review order information before accepting or completing a payment.

This may include verifying:

• Customer name
• Billing information
• Shipping address
• Contact information
• Payment information
• Order details
• Other information reasonably necessary to verify the transaction

If additional verification is required, we may contact you before processing your order.

Cigavero reserves the right to decline or cancel an order when we reasonably suspect fraud, unauthorized payment activity, inaccurate information, or a violation of our policies or applicable requirements.

Order Processing After Payment

Payment does not necessarily mean that an order has already been shipped.

After payment is received, we will review the order, confirm product availability, verify the shipping information, and arrange fulfillment from the appropriate warehouse.

Once the order has been dispatched, tracking information will be provided when available.

Payment Disputes and Unauthorized Chargebacks

Customers should contact Cigavero directly if there is a question concerning an order, payment, shipment, or delivery.

If a customer initiates a payment dispute, chargeback, or other payment reversal without a legitimate basis after an order has been properly processed or delivered, Cigavero may provide the relevant transaction, order, shipping, tracking, and delivery information to the applicable payment provider or financial institution.

Where permitted by applicable law, Cigavero may also take appropriate legal action to recover losses resulting from fraudulent transactions, fraudulent payment disputes, intentional abuse of the payment system, or other unlawful conduct.

We encourage customers to contact us first so that legitimate order issues can be reviewed and resolved whenever possible.

Payment Information Accuracy

Customers are responsible for providing accurate billing, shipping, and contact information.

Cigavero is not responsible for delays, failed deliveries, or other problems caused by incorrect, incomplete, or outdated information supplied by the customer.

Tobacco Purchase Requirements

Cigavero sells tobacco products only to adults who are legally permitted to purchase tobacco products in their location.

Customers are responsible for ensuring that the purchase, possession, importation, and delivery of tobacco products are permitted under the laws and regulations applicable to them.

By completing a purchase, you acknowledge and accept these responsibilities.