We offer free shipping on all orders.

This includes:

• Free UPS or USPS shipping for eligible orders shipped from our U.S. warehouses to customers within the United States.
• Free international shipping for orders shipped from our warehouses in Mainland China, Japan, or South Korea to destinations worldwide.

There are no additional delivery charges from us for shipping. Please note that delivery availability and any applicable local taxes, duties, or import requirements may vary depending on the destination.

After placing your order, please email us at sales@cigavero.com and let us know the email address registered with your PayPal account. Once we receive your email, we will reply and send you a PayPal invoice for the corresponding order amount.

We will also proactively contact you regarding payment after your order is placed.

For customers located in the United States, we may also be able to accept payment via Zelle. If you prefer to pay by Zelle, please contact us by email, and we will provide our Zelle payment details.

We carefully verify your order details, products, and shipping address before dispatching your package. All orders are securely and discreetly packaged before shipment.

🇺🇸 Shipping Within the United States

If you are located in the United States and your order is shipped from our U.S. warehouse, we will carefully verify the products and shipping address before dispatching your order.

Your package will be securely and discreetly packaged and shipped directly to your delivery address.

Estimated delivery time: 3–5 business days

Please note that the estimated delivery time does not include weekends or public holidays.

Delivery may take longer due to circumstances beyond our control, including severe weather, earthquakes, floods, carrier processing delays, incorrect or incomplete shipping information, or other unforeseen circumstances.

🌏 International Shipping

For orders shipped from our warehouses in China, Japan, or South Korea, we use the local EMS international shipping service whenever available.

Your order will be securely and discreetly packaged before shipment. After the package arrives in your destination country and successfully completes customs clearance, it will generally be handed over to the local postal service for final delivery.

🇨🇳 China Warehouse

For customers located in Europe, Canada, New Zealand, and other international destinations, packages shipped from our China warehouse generally take approximately:

10–15 business days

🇯🇵 Japan & 🇰🇷 South Korea Warehouses

Orders shipped from our Japan or South Korea warehouses generally take approximately:

7–10 business days

The estimated delivery times above do not include weekends or public holidays.

International delivery times may vary depending on customs clearance procedures, local postal processing, weather conditions, earthquakes, floods, carrier delays, incorrect or incomplete shipping information, and other circumstances beyond our control.

📦 Discreet Packaging

All orders are carefully packaged in plain and discreet outer packaging without unnecessary product details displayed on the outside of the package.

We take reasonable measures to protect your privacy during shipping. However, customs authorities and local postal or courier services may inspect packages in accordance with applicable laws and regulations.

⚠️ Important International Shipping Notice

All delivery times are estimates only and are not guaranteed.

Once an international shipment arrives in the destination country, customs clearance and final delivery are handled by the relevant local authorities and postal or courier service. We cannot control or guarantee the processing time of customs or local carriers.

Please make sure your shipping address and contact information are accurate and complete before placing your order. Incorrect or incomplete address information may result in delays, additional shipping charges, or unsuccessful delivery.

By placing an order, you acknowledge that delivery times may vary depending on the destination, shipping method, customs procedures, and circumstances beyond our control.

Absolutely. We take the security and privacy of our customers seriously.

Our Online Shop uses secure HTTPS/SSL encryption to help protect your personal information during transmission. We only collect the information needed to process and ship your order.

When you pay through PayPal, your payment information is processed securely by PayPal. We do not receive or store your full credit or debit card details on our website.

We also take reasonable measures to protect your personal information from unauthorized access or misuse.

For more details, please review our Privacy Policy.

Once you place your order, we will first review and verify your order details, including the products, shipping address, and contact information.

After the order is confirmed, we carefully and discreetly package your items and arrange shipment from the appropriate warehouse based on product availability and your destination.

You will receive an order confirmation and, once the package has been dispatched, tracking information so you can follow the shipment.

For U.S. orders shipped from our U.S. warehouse, delivery generally takes around 3–5 business days. For international orders, the estimated delivery time depends on the shipping origin and destination.

Yes. After your order is reviewed and confirmed, we will send a PayPal invoice to the email address provided with your order.

The invoice will include your order details and the total amount due. Once the payment is completed, we will process and ship your order and provide tracking information when available.