Please review your order carefully before completing payment.
Cigavero begins processing orders after payment is received. Because orders may be allocated to different warehouses and prepared for shipment shortly after payment, cancellation requests cannot always be accommodated.
Before Fulfillment
If you need to request a cancellation immediately after placing an order, please contact us as soon as possible at:
We will check whether the order has already entered fulfillment.
A cancellation request can only be considered if the order has not yet been processed or shipped.
After Fulfillment or Shipment
Once an order has entered fulfillment or has been dispatched, it cannot be cancelled.
This includes orders that have already:
- Been packed
- Been assigned to a warehouse
- Been handed to a carrier
- Received a tracking number
- Left the warehouse
Customers cannot cancel an order simply because they have changed their mind after shipment.
Incorrect Orders
Customers are responsible for reviewing:
- Product selection
- Quantity
- Shipping address
- Recipient name
- Contact information
before completing payment.
Orders containing incorrect information supplied by the customer may not be cancelled once fulfillment has begun.
Contact
For cancellation requests, please contact us immediately:
Please include your order number and the email address used when placing the order.
We will review the status of your order and let you know whether cancellation is still possible.
This policy is subject to any cancellation rights that cannot legally be excluded under applicable law.