Last Updated: August 31, 2026
Welcome to Cigavero.
These Terms & Conditions (“Terms,” “Terms and Conditions”) govern your access to and use of the Cigavero website and your purchase of products through our Online Shop.
By accessing our website, creating an account, placing an order, or purchasing products from Cigavero, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with these Terms, please do not use our website or place an order.
1. About Cigavero
Cigavero operates an online shop offering selected cigarette and tobacco products sourced from various international markets.
Our inventory may be fulfilled through warehouses located in:
- United States
- Mainland China
- Japan
- South Korea
Products, inventory locations, shipping methods, and availability may vary depending on the product, destination, warehouse availability, carrier, and applicable requirements.
2. Legal Age Requirement
Cigavero sells tobacco products exclusively to adults who are legally permitted to purchase tobacco products in their jurisdiction.
By using this website or placing an order, you confirm that:
- You have reached the applicable legal age for purchasing tobacco products in your location.
- You are legally permitted to purchase and receive tobacco products.
- The information you provide to Cigavero is accurate and complete.
- You will not purchase tobacco products on behalf of a person who is under the applicable legal age.
Cigavero reserves the right to refuse or cancel an order if we reasonably believe that the customer does not meet applicable age requirements or that the transaction may violate applicable laws or regulations.
3. Customer Responsibility for Local Laws
Customers are solely responsible for determining whether tobacco products may legally be purchased, possessed, received, or imported into their location.
Tobacco laws and import requirements vary significantly between countries, states, provinces, territories, and other jurisdictions.
Before placing an order, customers should independently verify all applicable requirements, including where relevant:
- Tobacco import restrictions
- Quantity limits
- Age requirements
- Customs requirements
- Duties and taxes
- Excise taxes
- Licensing requirements
- Product restrictions
- Local delivery requirements
By placing an order, you acknowledge that Cigavero cannot provide legal advice regarding the laws applicable to your individual location.
Cigavero does not encourage or instruct customers to violate any applicable law or regulation.
4. Product Information
We make reasonable efforts to provide accurate product information on our website.
Product information may include:
- Brand
- Product name
- Country or market of origin
- Packaging
- Tar and nicotine information
- Pack size
- Product specifications
- Product images
- Other product details
However, packaging, labeling, specifications, ingredients, and product appearance may change between production periods, countries, and markets.
Product images are provided for general identification and may not always represent the exact packaging received.
Customers should review the product description carefully before placing an order.
5. Domestic-Market Products
Cigavero focuses on offering selected products intended for their respective domestic markets.
Products may originate from markets including China, Japan, South Korea, and other international markets.
Domestic-market products may differ from duty-free, travel-retail, or export editions of the same or similar brands.
Differences may include:
- Packaging
- Labeling
- Product specifications
- Tar and nicotine information
- Pack configuration
- Brand variations
- Availability
Customers are responsible for reviewing the product information provided on the website before ordering.
6. Product Availability
All products are subject to availability.
Inventory may change without notice due to:
- Warehouse stock levels
- Supplier availability
- Market availability
- Product discontinuation
- Transportation issues
- Customs or regulatory restrictions
- Other circumstances outside our reasonable control
If a product becomes unavailable after an order has been placed, we may contact the customer regarding available options.
Cigavero reserves the right to limit quantities or decline orders where necessary.
7. Prices
Prices displayed on the Cigavero website are subject to change without notice.
The price applicable to an order is generally the price displayed at the time the order is placed, subject to verification and correction of obvious pricing errors.
We make reasonable efforts to ensure that product prices are accurate.
If an obvious pricing error occurs, Cigavero reserves the right to correct the error and, where appropriate, contact the customer before processing the order.
8. Orders
Submitting an order constitutes a request to purchase the selected products.
An order is not necessarily considered accepted immediately after submission.
Cigavero may review:
- Product availability
- Shipping destination
- Shipping address
- Customer information
- Payment status
- Order details
- Other information necessary to process the transaction
We reserve the right to decline or cancel an order where reasonably necessary, including where we suspect fraud, unauthorized payment activity, inaccurate information, product unavailability, shipping restrictions, or legal or regulatory concerns.
9. Payment
Cigavero currently accepts payment through PayPal.
For eligible customers in the United States, Zelle may also be available.
After placing an order, customers may be asked to contact:
to provide the email address associated with their PayPal account.
We may then send a PayPal invoice for the applicable order amount.
Payment must be successfully completed before an order is processed for shipment.
Additional information regarding payment is provided in our Payment Policy.
10. Payment Verification and Fraud Prevention
For security and fraud-prevention purposes, Cigavero may verify order and payment information before fulfilling an order.
We may decline or cancel an order if we reasonably suspect:
- Fraud
- Unauthorized payment activity
- Stolen payment information
- False customer information
- Suspicious order activity
- Abuse of payment systems
- Other unlawful or prohibited activity
Where permitted by applicable law, information relating to suspicious transactions may be provided to payment providers, financial institutions, carriers, law enforcement authorities, or other appropriate parties.
11. Shipping
Cigavero offers free shipping on eligible orders.
Depending on the product and destination, orders may be shipped from our warehouses in the United States, Mainland China, Japan, or South Korea.
Eligible U.S. orders may be shipped using UPS or USPS.
International orders may be shipped using EMS or other available international shipping services.
Shipping origin and shipping method may vary by order.
Additional shipping information is provided in our Shipping & Delivery Policy.
12. Delivery Estimates
All delivery times displayed on the Cigavero website are estimates only.
Typical estimated delivery times may include:
U.S. orders from U.S. warehouses:
Approximately 3–5 business days.
International orders from Mainland China:
Approximately 10–15 business days.
International orders from Japan or South Korea:
Approximately 7–10 business days.
Delivery estimates do not include weekends or public holidays and are not guaranteed.
Delays may occur because of customs processing, carrier delays, weather, natural disasters, incorrect address information, government actions, transportation disruptions, or other circumstances outside our reasonable control.
13. Customs, Duties, and Taxes
International orders may be subject to customs inspections, duties, taxes, import charges, excise taxes, or other requirements imposed by the destination country or local authorities.
Unless explicitly stated otherwise, Cigavero does not guarantee that a shipment will be exempt from customs charges or import requirements.
Customers are responsible for applicable charges and compliance with the laws of their destination.
Cigavero cannot control customs decisions, inspections, clearance procedures, or local import restrictions.
14. Delivery Confirmation
Once the applicable shipping carrier’s tracking system confirms that a package has been successfully delivered or signed for, the order will generally be considered completed from Cigavero’s fulfillment perspective.
If a customer cannot locate a package that is marked as delivered, the customer should contact the carrier immediately.
Customers should also check with:
- Household members
- Family members
- Friends
- Neighbors
- Coworkers
- Building reception
- Mailroom staff
- Property management
- Other authorized recipients
Cigavero may assist with reviewing available tracking information, but we cannot control the carrier’s delivery process.
15. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information.
This includes:
- Full recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Country
- Telephone number
- Email address
Cigavero is not responsible for delivery failures, delays, return shipments, or additional charges caused by incorrect or incomplete information supplied by the customer.
16. Order Cancellation
Customers should carefully review their order before completing payment.
A cancellation request may be considered only if the order has not yet entered fulfillment or shipment.
Once an order has been processed, packed, assigned for fulfillment, or dispatched, it cannot be cancelled, subject to any rights that cannot legally be excluded.
Customers should contact:
as soon as possible if they wish to request a cancellation.
Additional provisions are contained in our Order Cancellation Policy.
17. Returns and Refunds
Because Cigavero sells tobacco products, returns and refunds are subject to strict restrictions.
Tobacco products generally cannot be returned after shipment or delivery.
Payments for orders that have already been processed and shipped are generally non-refundable.
Refunds are generally not provided for circumstances including:
- Change of mind
- Incorrect product selection
- Incorrect quantity
- Failure to accept delivery
- Failure to collect a package
- Incorrect shipping information
- Customs delays
- Carrier delays
- Import restrictions
- A package being marked as delivered
- Customer preference after shipment
This policy does not limit any rights that cannot legally be excluded under applicable law.
Additional information is provided in our Returns, Refunds & Order Cancellation Policy.
18. Refused, Unclaimed, or Returned Shipments
If a customer refuses delivery, fails to collect a package, provides an incorrect address, or otherwise causes a shipment to be returned, the order does not automatically qualify for a refund.
Additional shipping, handling, or return costs may apply where permitted.
Customers should contact Cigavero if a shipment is returned so that we can review the circumstances.
19. Damaged or Incorrect Products
If a customer receives a package that appears to have been damaged during transportation or believes that an incorrect product was received, the customer should contact Cigavero as soon as possible.
Customers may be asked to provide:
- Order number
- Description of the problem
- Photographs of the package
- Photographs of the product
- Shipping or tracking information
Cigavero will review the available information and determine whether an appropriate resolution is available.
20. Discreet Packaging
Cigavero generally uses plain and discreet outer packaging.
We take reasonable measures to avoid displaying unnecessary product information on the exterior of packages.
However, customs authorities, postal services, courier companies, and other authorized authorities may inspect shipments where permitted or required by law.
21. Fraudulent Claims and Chargebacks
Customers who have a legitimate concern about an order should contact Cigavero before initiating a payment dispute whenever possible.
We take fraudulent payment disputes, false delivery claims, intentional refund abuse, and unauthorized chargebacks seriously.
If a payment dispute or chargeback is initiated, Cigavero may provide relevant documentation to the applicable payment provider or financial institution, including where available:
- Order information
- Payment records
- Customer communications
- Shipping records
- Tracking information
- Delivery confirmation
- Proof of shipment
- Other relevant transaction records
Where permitted by applicable law, Cigavero may pursue appropriate remedies to recover losses resulting from fraudulent or unlawful conduct.
Nothing in these Terms prevents a customer from exercising any legitimate legal rights available to them.
22. Customer Communications
By placing an order, customers agree that Cigavero may contact them regarding matters directly related to their transaction.
This may include communications concerning:
- Order confirmation
- Payment
- Payment verification
- Product availability
- Shipping
- Tracking
- Delivery
- Customer service
- Order issues
- Security concerns
Customers are responsible for providing a valid email address and other necessary contact information.
23. Website Use
You agree to use the Cigavero website only for lawful purposes.
You must not:
- Use the website for fraudulent purposes
- Attempt to gain unauthorized access to the website
- Interfere with website security
- Submit false or misleading information
- Abuse payment or refund systems
- Use automated systems to interfere with website operation
- Attempt to damage or disrupt the website
- Engage in unlawful activity through the website
Cigavero reserves the right to restrict or terminate access to the website where reasonably necessary to protect our business, customers, systems, or legal rights.
24. Intellectual Property
Unless otherwise stated, the content of the Cigavero website, including text, graphics, logos, images, product descriptions, website design, and other materials, is owned by or licensed to Cigavero or its applicable content providers.
You may not reproduce, copy, distribute, modify, republish, or commercially exploit website content without prior written permission, except where permitted by applicable law.
25. Third-Party Services
Cigavero may use third-party services for payment processing, shipping, analytics, hosting, security, communications, and other business functions.
Third-party services may operate under their own terms and privacy policies.
Cigavero is not responsible for the independent policies, practices, availability, or actions of third-party service providers except to the extent required by applicable law.
26. Website Availability
We make reasonable efforts to keep the Cigavero website available and functioning properly.
However, we do not guarantee that the website will always be:
- Available
- Error-free
- Uninterrupted
- Secure
- Free from technical problems
The website may occasionally be unavailable due to maintenance, technical issues, security incidents, hosting problems, or other circumstances.
27. Disclaimer
To the maximum extent permitted by applicable law, Cigavero provides website content and product information on an “as available” basis.
We make reasonable efforts to ensure that information displayed on the website is accurate, but we do not guarantee that every product description, image, specification, price, or other website content will always be complete, current, or error-free.
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited.
28. Limitation of Liability
To the maximum extent permitted by applicable law, Cigavero will not be responsible for losses or delays resulting from circumstances outside our reasonable control, including:
- Customs inspections
- Customs delays
- Import restrictions
- Carrier delays
- Postal delays
- Incorrect customer information
- Severe weather
- Natural disasters
- Government actions
- Transportation disruptions
- Service interruptions
- Other unforeseen circumstances
Nothing in these Terms is intended to exclude liability that cannot legally be excluded under applicable law.
29. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, costs, or expenses arising from your unlawful use of the website, violation of these Terms, fraudulent activity, or violation of the rights of Cigavero or another party.
This provision does not apply to the extent that applicable law prohibits such an obligation.
30. Privacy
Your use of the Cigavero website is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect personal information.
By using our website, you acknowledge the practices described in the Privacy Policy.
31. Changes to These Terms
Cigavero may update these Terms & Conditions from time to time.
Changes may be made to reflect:
- Changes to our business
- Changes to products or services
- Changes to payment methods
- Changes to shipping arrangements
- Changes to applicable laws or regulations
- Changes to website functionality
- Other operational requirements
The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.
32. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the maximum extent permitted by law.
The invalid or unenforceable provision will be interpreted or modified to the extent necessary to make it enforceable where legally permitted.
33. No Waiver
If Cigavero does not immediately enforce a provision of these Terms, this does not constitute a waiver of our right to enforce that provision in the future.
34. Entire Agreement
These Terms, together with the policies and information referenced on the Cigavero website, constitute the terms governing your use of the website and your transactions with Cigavero, except where additional terms are expressly provided.
If there is a conflict between these Terms and a specific policy, the applicable specific policy may govern the particular subject matter to the extent permitted by law.
35. Applicable Law
These Terms are subject to applicable laws and regulations.
Nothing in these Terms is intended to deprive consumers of mandatory rights or protections that apply to them under the laws of their jurisdiction.
Where applicable law requires a particular legal jurisdiction, consumer protection provision, dispute resolution process, or other mandatory requirement, that requirement will apply to the extent required by law.
36. Contact Us
If you have questions about these Terms & Conditions, your order, payment, shipping, or any other matter relating to Cigavero, please contact us:
Cigavero
Email: sales@cigavero.com
When contacting us about an existing order, please include your order number and the email address used when placing the order.
Customer Acknowledgment
By placing an order with Cigavero, you acknowledge that:
- You meet the applicable legal age requirement for purchasing tobacco products.
- You are legally permitted to purchase and receive the products in your location.
- You have reviewed your product selection and order details.
- You have provided an accurate and complete shipping address.
- You understand that delivery times are estimates and are not guaranteed.
- You understand that international shipments may be subject to customs procedures, duties, taxes, and import restrictions.
- You understand that orders generally cannot be cancelled after fulfillment or shipment.
- You understand that tobacco products generally cannot be returned after shipment or delivery.
- You understand that delivered shipments are generally considered successfully completed when confirmed by the applicable carrier.
- You agree to provide accurate information and use the website lawfully.
- You have read and agree to these Terms & Conditions and the other applicable Cigavero policies.
Thank you for choosing Cigavero.